Privacy Policy jilli33 — Your Data, Our Responsibility

Jilli33 collects players' personal information only when necessary for legitimate platform operations. We are committed to not collecting data beyond what is required for the services you use.

Personal information is collected through several key channels:

• Account Registration: Full name, date of birth, email address, phone number, and login credentials you provide when registering at jilli33.
• KYC Process: Copies of identity documents such as national ID, passport, or driving licence submitted during identity verification for withdrawal purposes.
• Financial Transactions: Bank account details, card numbers, or digital wallet information used for deposits and withdrawals on the jilli33 platform.
• Platform Usage: Technical data such as IP address, device type, operating system, web browser, and usage patterns collected automatically when you access jilli33.
• Communication: The content of your correspondence with the jilli33 customer support team via live chat, email, or other communication channels.

Personal information collected by jilli33 is used solely for the purposes stated below. We will not use your data for any other purpose without your prior consent.

• Account Management: Securely creating, verifying, and maintaining your player account at jilli33.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering), and reporting obligations to relevant authorities.
• Platform Security: Detecting and preventing fraud, money laundering, and any activity that violates jilli33's Terms and Conditions.
• Service Improvement: Analysing usage patterns in aggregate and anonymised form to improve the gaming experience at jilli33.
• Communication: Sending important account-related notifications, promotions you have opted into, and platform policy updates.
• Customer Support: Helping resolve queries, complaints, and disputes you raise with the jilli33 support team.

Below is a comprehensive overview of the categories of data collected by jilli33, the purposes for collection, and the legal basis underpinning each:

Jilli33 does not sell or disclose players' personal data to third parties for commercial purposes. However, there are limited situations where data sharing is necessary and legally permitted:

• Payment Service Providers: Required transaction information is shared with approved payment processors solely for the purpose of processing your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Minimum technical data required to operate games is shared with game providers approved by jilli33 under data protection agreements.
• Legal Authority: jilli33 will disclose information to the relevant authorities when required by Malaysian law, court order, or to support financial crime investigations.
• KYC Service Providers: Identity verification documents may be processed through approved third-party KYC services to verify the authenticity of your documents.

Jilli33 uses cookies and similar tracking technologies to enhance user experience and ensure platform security. Cookies are small text files stored on your device when you visit the jilli33 site.

Types of cookies used by jilli33:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are essential to jilli33's operation.
• Performance Cookies: Collecting anonymised information on how players use the platform to help us identify and resolve technical issues.
• Functional Cookies: Storing your preferences such as interface language and display settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand aggregate usage patterns to improve the design and content of the jilli33 platform.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some sections of the jilli33 platform.

Protecting player personal data is a top priority at jilli33. We implement multiple layers of technical and organisational security to prevent unauthorised access, disclosure, alteration, or destruction of data.

Technical security measures implemented by jilli33 include:

• 256-bit SSL/TLS encryption for all data in transit between players' devices and jilli33 servers.
• Sensitive data stored in databases is encrypted using industry-grade encryption algorithms.
• Role-based access controls ensure only authorised staff can access specific player data.
• Continuous security monitoring 24 hours a day, 7 days a week to detect suspicious activity.
• Regular security testing including penetration testing and independent security audits.
• Regular data backups to separate secure locations to ensure continuity of service.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by jilli33:

• Right of Access: You have the right to request a copy of all personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold.
• Right to Erasure: In certain situations, you may request that we delete your personal data, subject to applicable legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain situations as provided by law.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the jilli33 data protection team by email at [email protected]. We will process your request within 30 working days from the date the request is received.

Jilli33 retains players' personal data only for as long as necessary to fulfil the purpose for which it was collected, or for the period required under applicable Malaysian law.

Jilli33's data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account is active on jilli33 and up to 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction occurs, in line with Malaysian financial legal requirements.
• KYC Documents: Retained for the period specified by AML regulations and applicable licensing requirements.
• Communication Logs: Customer support communication records are retained for 2 years for complaint resolution purposes.
• Technical & Log Data: Access logs and technical data are retained for 90 days for security monitoring purposes.

Upon expiry of the applicable retention period, data will be securely deleted or anonymised using approved procedures.

The jilli33 platform is exclusively for individuals aged 18 years and above only. jilli33 does not knowingly collect, store, or process any personal information from individuals under the age of 18.

If we discover that personal information of an individual under 18 years of age has been collected inadvertently, we will immediately take the following steps:

• Immediately closing the relevant account.
• Permanently deleting all related personal data from our systems.
• Returning any remaining fund balance in accordance with the appropriate procedure.

Jilli33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.

When any material amendments occur, jilli33 will:

• Displaying a clear notice on the jilli33 homepage regarding upcoming changes.
• Sending notification emails to all active members explaining key changes.
• Updating the "Last Updated" date at the top of this document.
• In the case of highly material amendments, we may request renewed consent from players.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information on jilli33.

If you have any questions, concerns, or complaints about how jilli33 handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• General Support Email: [email protected]
• Response Time: Within 30 working days from the date the request is received

For complaints that cannot be resolved internally, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or the relevant regulatory body under PDPA 2010.